FAQ 

HOW DOES HELPR WORK?

For parents: Book a screened sitter in as little as three hours on the Helpr app, which you can download on the App Store. Our pool of highly screened sitters are on-call when you need them most. You pay only for the hours booked, so there are no monthly fees.

For employers: Helpr create custom packages to let you support employees with kids. You are looped into the cost of care for a set number of backup hours, after which point employees can pay the full hourly fee.

HOW MUCH DOES IT COST?

Rates vary by location, number of children, and notice given for the booking. Cost is always listed upfront in the app, so there are no surprises. You only pay by the hour, so there are no monthly subscription fees.

If your employer is subsidizing care, your rates can range from $3 to $6 an hour. Normal rates cost between $23 and $26 an hour.

WHO ARE THE HELPRS?

Helprs are pre-screened professional babysitters with extensive experience, nurturing demeanors, and strong work ethics. They range from graduate students to former nannies to kindergarten teachers. They must have at least two years of childcare experience.

 

WHAT'S THE SCREENING PROCESS?

We conduct an in-person interview, background check, ID verification, CPR certification check, qualitative phone-based reference checks, FAMA social media check, and community monitoring.

 

WHERE CAN I BOOK A SITTER?

You can book a babysitter in Los Angeles, Santa Barbara, Ojai, San Francisco, New York, Atlanta, Seattle, and Chicago.


Let us know where you would like to see Helpr go next by emailing us at hello@helpr-app.com.

DO I GET TO MEET MY HELPR BEFORE THEY ARRIVE TO WORK?

Helprs are introduced to you by photo, video, and profile on the Helpr app. If you’d like time together with your children, we recommend booking your Helpr at least an additional fifteen minutes before you need to head out.

You can also book a Helpr for an interview or trial run while you’re home to get to know each other and see how they interact with your kids.
 

CAN I CHANGE HELPRS IF THE PERSONALITY FIT OF THE SELECTED SITTER DOESN’T FEEL RIGHT?

Yes. You can cancel the job and rebook. You can always call support at (877) 417-4883 to give you a hand.

 

I HAVE A CHALLENGE WITH MY HELPR. WHAT DO I DO?

Call us immediately at (877) 417-4883. We have support from 8am- 8pm every day.

 

MY HELPR WAS AMAZING. HOW CAN I HIRE THEM AGAIN?

Every Helpr you work with is saved in your account unless you ask us to delete them. If you’ve had positive experiences with certain Helprs, they’re always requested first before we reach out to new Helprs.

 

HOW DO I PAY FOR MY HELPR’S PARKING AT MY HOTEL?

Most hotels have tough street parking. If yours does, have your Helpr charge their parking to your room. Just call and let them know ahead of time!

 

WHAT IF WE GO OVER THE TIME SCHEDULED?

Please contact your Helpr through the app or via phone to let them know you’ll need them to stay later. They will do their best to accommodate your request.

 

WHAT IF WE GO UNDER THE TIME SCHEDULED?

We will always charge for 75% of the time requested or the 3 hour minimum, whichever is more. This helps us keep top babysitters happy and available for the next time.

 

WHAT IS THE BILLING PROCEDURE?

After your Helpr works, you’re charged within 24 hours for the final hours used. This will be reflected in your account for ‘past bookings,’ as well as emailed to your registered email in a receipt.

 

SHOULD I TIP MY HELPR?

We’re adding this billing feature to our next update. In the meantime, email us at hello@helpr-app.com to add gratuity within an hour of your sitter leaving.

 

WHAT IS THE CANCELLATION POLICY?

There’s no fee if you cancel more than 24 hours before the start time. The cancellation fee is the 3 hour minimum (or 75%) of the total time booked, whichever is more. We do this out of respect for our sitters’ time.

If you book a job with less than 24 hours notice, you have a 30 minute grace period to cancel before you’re charged a fee. Also, if you cancel before you are assigned a sitter, you are not charged a cancellation fee.

WE NEED BABYSITTERS FOR AN EVENT. CAN HELPR HELP US?

Yes. Call us to chat about the event childcare and we will get you covered. (877) 417-4883. People love us at weddings, company retreats and parties, Sunday football, extra hands at the kids’ party, you name it.

 

DO HELPRS WORK WITH EXCEPTIONALITIES?

Yes! We’re committed to supporting all families and #allkids. We appreciate full disclosure when booking so that we can best find the perfect match.

 

I LOVE THIS. I WISH MY BOSS WOULD HELP PAY FOR MY CHILDCARE.

Help us reach the C-Suite or HR department at your company and we’ll encourage them to subsidize childcare so you can enjoy a healthy work-life balance. Contact us here if you’d like to see Helpr at your company.