- How does Helpr work?
- Who are the Helprs?
- What’s the screening process?
- How much does it cost?
- Do I get to meet my Helpr before they arrive to work?
- Can I change helprs if the personality fit of the selected sitter doesn’t feel right?
- My Helpr didn’t show up. What do I do?
- My Helpr was amazing. How can I hire them again?
- How do I pay for my Helpr’s parking at my hotel?
- What if we go over the time scheduled?
- What if we go under the time scheduled?
- What is the billing procedure?
- Should I tip my Helpr?
- What is the cancellation policy?
- We need babysitters for an event. Can Helpr help us?
- Does Helpr work with exceptionalities?
- I love this. I wish my boss would help pay for my childcare.
- Why aren’t you in more cities yet?
HOW DOES HELPR WORK?
Our pool of highly screened sitters are on-call to be booked by your family. You pay only for the hours booked, no monthly fees.
Screened babysitters arrive at your door with up to 3 months advance notice. Or feel free to book last minute. We can help!
WHO ARE THE HELPRS?
Helprs are pre-screened professional babysitters with extensive experience, nurturing demeanors and strong work ethic. They’re true role models.
WHAT'S THE SCREENING PROCESS?
In-person interview, background check, ID verification, CPR certification check, qualitative phone-based reference checks, FAMA social media check, and community monitoring. We’re highly invested in the culture of Helpr. We work with the most professional sitters in the industry.
HOW MUCH DOES IT COST?
Rates vary by location, number of children, and notice given for the booking. Cost is always listed prior to booking so there are NO SURPRISES! Pay only per hour, no monthly subscription fees.
DO I GET TO MEET MY HELPR BEFORE THEY ARRIVE TO WORK?
Helprs are introduced to you by photo, video, and profile. If you’d like time altogether with your children, we recommend booking your Helpr at least an additional fifteen minutes before you need to head out.
Another option is to book a Helpr for an interview or trial run while you’re home to give you more time to get to know each other.
CAN I CHANGE HELPRS IF THE PERSONALITY FIT OF THE SELECTED SITTER DOESN’T FEEL RIGHT?
Yes. You can cancel the job and rebook. Or call support to give you a hand.
I HAVE A CHALLENGE WITH MY HELPR. WHAT DO I DO?
Call us immediately at (877) 417-4883. We have support from 8am- 8pm every day.
MY HELPR WAS AMAZING. HOW CAN I HIRE THEM AGAIN?
Every Helpr you work with is saved in your account unless you ask us to delete them. They’re always requested first before we reach out to new Helprs.
HOW DO I PAY FOR MY HELPR’S PARKING AT MY HOTEL?
Most hotels have tough street parking. If yours does, have your Helpr charge their parking to your room. Just call and let them know ahead of time!
WHAT IF WE GO OVER THE TIME SCHEDULED?
Please let your Helpr know as soon as possible that you may need them to stay later. Our Helpr's will do their best to accommodate your request though sometimes it isn't possible.
WHAT IF WE GO UNDER THE TIME SCHEDULED?
We will always charge for 75% of the time requested or the 3 hour minimum, whichever is more. This helps us keep top babysitters happy and available for the next time.
WHAT IS THE BILLING PROCEDURE?
After your Helpr works, you’re charged within 24 hours for the final times used. This will be reflected in your account for ‘past bookings’ as well as emailed to you as a receipt. Don't forget to send receipts to employers for reimbursement or
SHOULD I TIP MY HELPR?
We’re adding this billing feature to our next update. In the meantime, email us at firstname.lastname@example.org to add gratuity within an hour of your sitter leaving.
WHAT IS THE CANCELLATION POLICY?
There’s no fee if you cancel with more than 24 hours notice of the start time. If the start time is 24 hours from now or less, the fee is the 3 hour minimum or 75% of the total time booked, whichever is more.
If you book a job with less than 24 hours notice, you have a 30 minute grace period to cancel before you’re charged a fee. Also if you have yet to be assigned a sitter, your cancellation is not charged.
WE NEED BABYSITTERS FOR AN EVENT. CAN HELPR HELP US?
Yes. Call us to chat about the event childcare and we will get you covered. (877) 417-4883. People love us at weddings, company retreats and parties, Sunday football, extra hands at the kids’ party, you name it.
DO HELPRS WORK WITH EXCEPTIONALITIES?
Yes! We’re committed to supporting all families and #allkids. We appreciate full disclosure when booking so that we can best find the perfect match.
I LOVE THIS. I WISH MY BOSS WOULD HELP PAY FOR MY CHILDCARE.
Help us reach the C-Suite or HR department at your company and we’ll encourage them to subsidize childcare so you can enjoy a healthy work-life balance. We encourage you to lean into Helpr.
WHERE CAN I BOOK A SITTER? WHY AREN'T YOU IN MORE LOCATIONS?
You can book a babysitter in Los Angeles, Santa Barbara, Ojai, Bay Area, San Francisco, and select areas of Orange County.
Let us know where you would like to see Helpr go next by emailing us at email@example.com.